Field investigation built for the claim file.
Licensed surveillance, scene documentation, fact verification, witness support, and organized field reporting for insurers, third-party administrators, self-insured organizations, claims professionals, and defense counsel.
Document what can be observed, verified, and preserved.
Claims professionals often need reliable field information before making a decision, evaluating exposure, preparing a defense, or determining what additional investigation is warranted. CVI performs defined investigative assignments and returns concise, reviewable findings without speculation or theatrical conclusions.
The agency’s role is factual support. CVI does not adjust claims, determine coverage, provide engineering opinions, establish medical causation, or decide fault.
Focused support for claims and litigation matters.
Assignments can stand alone or combine fieldwork, intelligence, visual documentation, locating, and process support under a clearly defined scope.
Claims Surveillance
Lawful activity documentation for workers’ compensation, liability, bodily-injury, disability-related, and other claim matters requiring defined field observation.
- Chronological activity logs
- Photographic and video references
- Location and movement documentation
- Clear reporting of limitations
Accident & Premises Documentation
Current-condition photography and video of scenes, vehicles, property damage, sightlines, physical features, and other conditions that may change over time.
- Wide, medium, and close coverage
- Scene orientation and walkthroughs
- Visible-condition documentation
- Organized visual file delivery
Field Investigation & Verification
Defined research and field inquiries used to verify addresses, occupancy, publicly available information, location context, and other claim-related facts.
- Address and occupancy checks
- Public-record and OSINT research
- Neighborhood or location canvassing
- Online and field fact reconciliation
Witness Location & Contact Support
Witness identification, location development, contact verification, interview coordination, and attorney-directed documentation.
- Witness and associate development
- Contact-information verification
- Field contact attempts
- Interview support when authorized
Rapid Scene Response
Time-sensitive dispatch for scenes, vehicles, damaged property, or relevant conditions that may be repaired, cleaned, altered, released, or lost.
- Hampton Roads field response
- Condition and context preservation
- Camera and witness canvassing
- Fast organized delivery
Litigation & Process Support
Attorney-directed follow-up, site revisits, evidence documentation, difficult service, witness development, and other field needs connected to the claim.
- High-priority process service
- Site revisits and supplemental coverage
- Exhibit and evidence documentation
- Coordinated investigative assignments
The investigator documents the facts. The claims professional, carrier, or legal team determines what those facts mean.
From referral to reviewable findings.
Each matter begins with a specific investigative objective, authorized scope, deadline, and expected deliverable.
Define the assignment.
The requesting professional identifies the claim, objective, known facts, relevant locations, deadline, sensitivities, and authorized work.
Set the field plan.
CVI confirms the methods, deployment requirements, likely constraints, communication expectations, and anticipated deliverables.
Document and verify.
The assignment may include surveillance, photography, video, canvassing, research, locating, contact attempts, or other approved investigative steps.
Organize the findings.
Reports, logs, visuals, records, and scope limitations are delivered in a clean structure built for efficient professional review.
Built to be reviewed—not decoded.
Deliverables are matched to the assignment. CVI avoids unnecessary volume, unsupported conclusions, and vague investigator language.
Request a redacted sample report →Written Findings
Objective, methods, observations, relevant findings, and practical limitations.
Chronological Activity
Dates, times, locations, movements, contact attempts, and related observations.
Visual Documentation
Labeled photographs, video references, screenshots, and supporting visual context.
File-Ready Organization
Meaningful filenames, media index, usable formats, and clearly stated scope boundaries.
Prepared for professional onboarding.
Agency licensing, W-9, certificate of insurance, investigator qualifications, service-area information, rate information, and redacted sample materials are available for vendor review.
Hampton Roads response. Virginia reach.
CVI is based in Hampton Roads and accepts claims-related assignments throughout Virginia based on location, deadline, discipline, and scope.
Hampton Roads & Williamsburg
Virginia Beach · Norfolk · Chesapeake · Portsmouth · Suffolk · Hampton · Newport News · Williamsburg
Local field coverageRichmond & Central Virginia
Assignment-based coverage for surveillance, field verification, scene documentation, and witness support.
Northern Virginia
Planned deployment based on the assignment, timing, access, and required field discipline.
Virginia Statewide
Broader coverage is available by arrangement for defined investigative and documentation assignments.
Insurance claims support—common questions.
What types of insurance-related assignments does CVI accept?
Does CVI make fraud, coverage, or liability determinations?
Can CVI respond to time-sensitive scenes or property conditions?
What information should accompany a new assignment?
Does CVI accept individual pilot assignments?
Are rates published online?
Need reliable field information before the claim moves forward?
Send the objective, file reference, location, deadline, and requested deliverable. CVI will confirm whether the assignment fits the agency’s scope and coverage.